- General rules.
1.1. The current rules are the agreement between Xcasino and user (player).
1.2. Xcasino reserves the right to change these rules at any moment without additional notification of the players.
2.1. You can make a deposit in any payment system which is available in Cashier→Deposit.
2.2. There is no limit in minimum amount of deposit and depends on chosen payment system only.
2.3. You can make a deposit in any currency but it will be converted into casino currency automatically - US Dollars.
3.1. To send a request a withdrawal of funds go to the Cashier→Withdraw.
3.2. Withdrawal requests are processed 7 days a week, from 09:00 till 21:00 GMT+3 (MSK). Request processing is handled during working hours.
3.3. Additional accruals in Xcasino.
3.3.1. Bonuses have no restrictions in withdrawal but they will be charged off during withdrawal according to section Bonuses.
3.3.2. Promotional money don't block withdrawal but there are restrictions according to section Promotional money.
3.4. Limits in Xcasino:
3.4.1. The minimal amount that can be cashed out is 5$.
3.4.2. There are following limits on withdrawal amount in our casino:
Player VIP Player Per month 25 000$ 50 000$ Per week 10 000$ 20 000$ Per day 5 000$ 10 000$
3.5. The player can make a request a withdrawal of funds at any time on condition he made the amount of all bets equal or more than his deposit amount.
3.6. The casino doesn't charge commission during a withdrawal but there is a commission which will be charged by payment system.
3.7. After sending a request a withdrawal of funds the deducible amount is blocked but a player can cancel the request and use these funds to play.
3.8. Money is withdrawn only to that payment system that was used to add funds to the playing account in casino. In individual cases when it’s impossible, you should contact with Support.
3.9. Withdraw is carring in currency of casino (US dollar) and converts automatically to currency chosen by you.
3.10. Security service reserves the right to delay the processing the request for withdrawal for an indefinite period due to additional check.
3.11. In some cases, the administration of casino reserves the right to request a player to undergo verification procedure.
- Responsibility and safety.
4.1. Xcasino undertakes to keep all the private data of player and not to provide it to any third party.
4.2. The player takes full responsibility for the safety of login and the password used for access to account.Xcasino does not take responsibility to player if he provides access to a third party and has a right to block the account in case of providing access to a third party.
4.3. The player may not have more than one casino account. Any additional accounts will be blocked by casino administration without any payments.
4.4. All bets should be made through our interface in Xcasino. Using of any other software for making bets is prohibited. In case of detection of any other software, Xcasino administration reserves the right to block player's account without any reimbursement, including winnings.
4.5. Administration of casino has the right to block the player's account if a player broke the rules of the casino. Withdrawals from the blocked accounts can be done by the discretion of the casino.
4.6. Administration of Xcasino reserves the right to decline bets of any player and also to block player's accounts at any time if there is any doubt about the legality of a player's actions.
4.7. Administration of Xcasino reserves the right to check all player's actions on points of law and compliance with this rules.
4.8. Funds will be kept on the balance for two years since the last authorization. If player had not authorized at his account for more then two years, the funds will be charged off the balance automatically.
4.9. We use the certified hardware random number generator Quantis-v10.10.08 for the safety of casino games. All data between your device and the casino are transfered through security protocol TLS 1.2, supporting a 128-bit key length.
4.10. All data about your payments go directly to processing center and aren't kept on casino server providing 100% protection against possible stealing of your credit card number.
4.11. Making payments by credit card, we use system of additional level of safety 3-D Secure, developed by international payment systems Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). Beside that our project is regularly tested on compliance to standards of security standard payment systems PCI DSS.
4.12. Wirecard payments are processing in accordance with the General Data Protection Regulation (GDPR): https://www.wirecardbank.com/GDPR.
4.13. Transactions are processed by companies:
Nadontil Limited, 25 Voukourestiou, NEPTUNE HOUSE, 1st floor, Flat 11, 3045, Limassol, Cyprus;
Quirfad Limited, 25 Voukourestiou, NEPTUNE HOUSE, 1st floor, Flat 11, 3045, Limassol, Cyprus;
- Notification of players.
Xcasino has a right to inform players about ongoing promotions, tournaments, lotteries and other events using contacts registered in personal data by the player.
- Limit of game in Xcasino.
6.1. No one under the age of 18 may register and play at Xcasino.
6.2. At present it is forbidden to register and play at Xcasino for citizens of the following countries: USA, Italy, Turkey, France, Israel, Netherlands, Spain, Singapore, Curacao, Aruba, Bonaire, St Maarten, Statia, Saba. Xcasino reserves the right to block player's account if he is a citizen of the mentioned countries.
6.3. The responsibilities in compliance with country (region) laws must be taken completely by the player.
- KYC policy and anti-money laundering(AML) requirements.
7.1. By registering account and agreeing to the current Terms and Conditions, as well as playing in casino games, the player agrees thith KYC policy, commits and guarantees that:
7.1.1. Player is not under the age of 18 or any age required for gambling or gaming activities under the law of jurisdiction of country where player from.
7.1.2. Player is the rightful owner of all his money in his account and all details provided by player to the XCasino either during the registration process or at any time thereafter, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in casino.
7.1.3. Player is fully aware that there is a risk of losing money when gambling in XCasino and he is fully responsible for any such loss. Player agrees that his use of the services in XCasino is at his sole option, discretion and risk. In relation to player’s losses he shall have no claims whatsoever against the XCasino.
7.1.4. Player understands the methods, rules and procedures of the services and Internet gambling in general. Also, player understands that it is his responsibility to ensure that the details of bets and games are correct. Player is warrant not to commit any acts or display any conduct that damages the reputation of XCasino.
7.2. By agreeing to the current Terms and Conditions player authorizes casino’s administration to undertake any verification checks we may require or that may be required by the third parties (including, regulatory bodies) to confirm player’s identity and contact details.
7.3. During these checks we may restrict player from withdrawing funds from player’s account.
7.4. If any information that player have provided during these checks requested by XCasino is untrue, inaccurate, misleading, or otherwise incomplete, it will be appreciated as a violation of the rules of XCasino. In this case administration of XCasino reserves the right to terminate players account immediately and/or prevent player from using the services, in addition to any other action that we may choose to take.
7.5. If during these checks it will be impossible to confirm that player is at the Legal Age then casino’s administration may suspend players account. If player was under the Legal age at the time doing any gambling or gaming transactions, then:
7.5.1. Player’s account will be closed.
7.5.2. All transactions made during that time will become void, and all related funds deposited by player will be declared invalid.
7.5.3. Any bets made during that time will become void.
7.5.4. Any winnings which have been accrued during that period will be declared invalid. Player will be required to return all funds that were withdrawn from account during that period on demand.
- Refund Policy
8.1. Refund is not possible after the deposit amount (including bonus and other additional charges) has been played, that is, the player used the services of the site.
8.2. If the funds were credited to the game account by mistake, the player must immediately inform the technical support of the site about this. The casino will correct the player balance.
8.3. The casino may decide apply to financial compensation in case of technical malfunctions if the player has submitted a request, but the administration cannot exclude the occurrence of such problems, primarily due to the fault of third parties.
8.4. The casino initiates a refund in case of any suspicious credit card transactions that could entail potential risk or damage to both the partner’s payment system and the service provider. The casino initiates a refund for all such transactions back to the credit card and notifies all relevant authorities and parties.
8.5. With regard to questions about the return, the Casino reserves the right to require the player to provide any available screenshots, information and documents that confirm the request. No player’s request or request will be processed without supporting documentation.